Precautions for cleaning the plate: unlike stones, the plates do not have the same level of porosity and are more resistant to water. The plate can be cleaned by hand with a sponge, warm water and dishwashing liquid or directly in the dishwasher.
Warning: let the plate cool completely before washing it.
• Unplug the cord from the mains, then, depending on the model, disconnect it from the appliance. • Allow the appliance to cool completely for at least 1 hour, without touching the plate. During this time, keep the appliance out of reach of children. • Depending on the model, you can lift up the heating element to make cleaning easier. • The body of the appliance and the reflector can be cleaned with a sponge, hot water and washing-up liquid. Do not use a metallic scourer or scouring powder. Never immerse the appliance or the cord in water.
No, for your safety, only repairs or replacements carried out by an authorized technician are authorized. Any attempt at disassembly could void the warranty and pose safety risks.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
It is normal for the appliance to emit a slight odor or smoke during the first few uses due to the initial heating of the materials. Just make sure the room is well ventilated. If this persists after several uses, contact customer service.
Yes, but make sure that the extension cord used is of equivalent section and has an earth plug (electrical plug with an earth pin) for safety reasons. Also make sure to leave enough free space around the appliance, especially when several guests are present around the table.
In general, the appliance reaches its optimum temperature after about 10 minutes of preheating. Make sure the plate or stone (depending on model) is hot before you start cooking your food for best results.
